If you are dissatisfied with your order for any reason, you can return some stock items within 5 working days, that have not been used for a prompt refund or exchange. There is a 15% restocking fee, plus additional charges for the original shipping costs that were discounted at time of shipment. The original shipping and handling charges are not refundable.

Custom orders are not returnable for refund or exchange. We do not warrant any outdoor flags.

Please contact us at  1-800-669-9639 or by email at sales@flagamerican.com.  to obtain approval for return authorization. Some stock items may not be refundable.